Frequently Asked Questions
Everything you need to know about your Seiko shopping experience.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags still attached. Please visit our Returns Portal to start your request.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.